Last Updated: January 2026

Refund & Cancellation Policy

Clear, transparent terms governing cancellations, booking modifications, and digital software project milestones.

Deposits & Supplier Charges

Booking deposits and third-party fees paid to airlines, hotels, or appointment portals are non-refundable once committed.

Digital Engineering Milestones

Software engineering discovery, UI design sprints, and completed development milestones are non-refundable once approved or delivered.

Changes After Confirmation

Travel date, route, or name modifications carry supplier penalties plus a standard Trip2Go administration fee.

Refund Processing & Timing

Approved supplier refunds are credited back to the original payment method after funds are returned to Trip2Go by the supplier.

1. Travel Services Cancellation & Refunds

If you need to cancel a travel booking, please email Trip2Go at info@trip2go.services with your booking reference, passenger name, and payment details. Written notice allows our team to verify your identity and contact suppliers immediately.

Refundability depends entirely on the fare class, hotel policy, package terms, or visa service stage attached to your booking.

Flight Bookings Promotional, discounted economy, and restrictive fares are strictly non-refundable. Recoverable airport taxes may be returned where airline rules permit, subject to administration handling fees.

Hotels & Vacation Packages Hotel stays, resort bookings, and holiday packages follow the individual cancellation terms of the hotel chain or tour operator involved.

Administration Fee Where a supplier approves a refund, Trip2Go applies an administration charge of £50 per passenger or 20% of the booking value (whichever is higher) to cover processing work.

2. Digital & Software Engineering Services Policy

Trip2Go provides custom digital engineering, website development, Search & Generative Engine Optimization (SEO/GEO), AI chatbot development, and mobile application engineering. Refunds for digital services are governed by the following terms:

Discovery & Setup Sprints Initial deposit payments covering project scoping, wireframing, technical architecture setup, and UX discovery are non-refundable once engineering work has commenced.

Milestone-Based Engineering Custom software projects are billed according to agreed sprint milestones. Once a milestone deliverable (e.g. staging preview, API integration, code release) is signed off or delivered, fees allocated to that milestone are fully earned and non-refundable.

Digital Growth & SEO Retainers Ongoing monthly retainers for SEO, GEO, and ad management require 14 days written notice prior to the next billing cycle. Work performed during an active retainer month is non-refundable.

Source Code & Intellectual Property Full IP and source code ownership are transferred to the client upon final balance settlement. In the event of contract termination, completed code deliverables are transferred proportional to paid milestones.

3. Strictly Non-Refundable Items

Certain fees are committed immediately or represent completed professional services:

Initial Booking Deposits Amounts paid to secure flight inventory, hotel holds, or engineering sprint schedules are non-refundable.

Visa & Dossier Service Fees Once document checking, cover letter drafting, or appointment slot tracking has begun, service fees are fully earned.

Consular & Portal Fees Embassy submission fees, biometric appointment portal charges, and courier fees cannot be recovered after payment.

Unused Services (No-Shows) Missed flights, uncancelled hotel stays, or unattended embassy appointments result in full forfeiture of funds.

4. Refund Procedure & Payment Method

Approved refunds are returned exclusively to the original payment method (credit card, debit card, or bank account) to comply with anti-money laundering and fraud prevention regulations.

Review Period: We aim to process refund reviews within 7 to 10 business days after receiving all necessary documentation.

Currency: Refunds are issued in British Pounds (GBP). Trip2Go is not responsible for international bank conversion fees or foreign exchange rate fluctuations.

Have Refund or Cancellation Questions?

Contact our customer support desk with your booking reference or project ID for immediate assistance.

Contact Support